Welcome to Computer Town! Your privacy and satisfaction are our top priorities. This document outlines our policies, including our commitment to safeguarding your data and providing a transparent shopping experience tailored to the mindset of Pakistani customers.

1. Privacy Policy

1.1. Information We Collect

We collect personal information to enhance your shopping experience, including:

• Name, contact number, and email address.
• Shipping and billing address.
• Payment information (via secure payment gateways).
• Interaction data, such as browsing activity on our website.

1.2. Use of Information

Your data will be used to:

• Process and deliver your orders.
• Provide customer support and respond to queries.
• Send promotional offers (if subscribed).
• Improve website functionality and personalize your experience.

1.3. Sharing of Information

We do not sell your information to third parties. However, we may share it with:

• Trusted logistics and payment partners.
• Legal authorities, if required by law.

1.4. Security

We use state-of-the-art encryption and security protocols to protect your personal and payment information. Your trust is important to us.

2. Return Policy

We offer a 7-day return policy to ensure customer satisfaction.

Conditions for Returns:

1. The product must be in exactly the same condition as it was delivered.
2. The original packaging, accessories, manuals, and tags must be intact.
3. Returns will not be accepted for products with physical damage, missing parts, or signs of use.

How to Return a Product:

• Contact our customer support team via WhatsApp or email with the following:
  • Order number.
  • Reason for return.
  • Photos or videos showing the product’s condition.
• Upon approval, send the product to our office address:
  • Office Address: Anum Blessing, suit# 421, Shahrah-e-Faisal, Karachi, Pakistan.
• Return shipping costs will be borne by the customer.

3. Warranty Claim Policy

All products sold by Computer Town come with a manufacturer’s warranty, as mentioned in the product description.

How to Claim Warranty:

1. Submit proof via WhatsApp or email, including:
   • Video showing the issue.
   • Photos of the product and its packaging.
   • Invoice or proof of purchase.
2. After verification, you will need to ship the product to our office address for inspection:
   • Office Address: Anum Blessing, suit# 421, shahrah e faisal, Karachi, Pakistan.
3. Warranty claims may take 7-14 working days for resolution.
4. Warranty shipping charges (to and from) are the customer’s responsibility.

What is Covered:

• Manufacturer defects or malfunctions.
• Issues specified in the warranty terms.

What is Not Covered:

• Physical damage caused by improper use.
• Damage due to water, fire, or other external factors.
• Products without original packaging or accessories.

4. Shipping Policy

• Orders are processed within 1-2 business days.
• Delivery times:
  • Major cities: 3-5 business days.
  • Remote areas: 5-7 business days.
• Free shipping on orders over PKR 10,000.
• Shipping charges for returns or warranty claims are the customer’s responsibility.

5. Customer Support Policy

Our dedicated support team is available to assist you with your queries:

• WhatsApp: +923328297926
• Email: Support@computertown.pk
• Office Address: Anum Blessing, suit# 421, shahrah e faisal, Karachi, Pakistan

Support Hours: 12:00 Noon – 6:00 PM (Monday to Thursday, and Saturday) 

3:00 pm – 6:00 PM (Friday)

6. Cancellation Policy

• Orders can be canceled before they are dispatched.
• To cancel an order, contact us immediately via WhatsApp or email.
• Once an order is shipped, it cannot be canceled.

7. Amendments to Policies

Computer Town reserves the right to update these policies at any time. Customers will be notified of any significant changes through our website or registered email.

By using our services, you agree to abide by the above policies. For any further assistance, feel free to contact our support team. Thank you for choosing Computer Town!